Setting Up the FAXCOM Server

In order to configure CAPSYS CAPTURE Fax once it is installed, the Windows version of the FAXCOM server must be set up with FAXCOM "Queues" and FAXCOM users. The FAXCOM Queues provide access to the FAXCOM Server. The FAXCOM users represent the actual "mailboxes" from which CAPSYS CAPTURE Fax will capture inbound faxes.

This CAPSYS CAPTURE documentation does not go into detail about installing, configuring or administering the FAXCOM Server. Refer to the FAXCOM Server documentation for that information.

CAPSYS CAPTURE Fax will work with most FAXCOM Server configurations that are based on the following conditions:

The FAXCOM Server is installed and running.
The intelligent fax board hardware that provides the fax server with access to the fax input, such as a physical phone line, is installed on the FAXCOM Server computer and configured correctly.
At least one FAXCOM Queue gateway is established to provide access to the FAXCOM Server. A FAXCOM Queue is a service that you create using the FAXCOM Suite for Windows software. A FAXCOM Queue can be created on same computer as the FAXCOM Server or on a different computer. From CAPSYS CAPTURE Fax’s point of view, a FAXCOM Queue is essentially a shared folder that is accessible on a network. Currently, one CAPSYS CAPTURE Fax input source can monitor only a one FAXCOM Queue at a time.
At least one FAXCOM user is created in association with a FAXCOM Queue. CAPSYS CAPTURE Fax combines the FAXCOM user information with the FAXCOM Queue share to establish the full path to a folder containing the faxes to be captured. CAPSYS CAPTURE Fax requires that the mailbox user be created as the "User" type. Other FAXCOM user types, such as "UNC," "Directory Reference," or "Printer" are not currently supported by or do not apply to CAPSYS CAPTURE Fax.
FAXCOM delivers a fax to a user mailbox as a TIFF Group 4 (TG4) compressed image. The CAPSYS CAPTURE Server currently does not recognize a PDF coming from CAPSYS CAPTURE Fax. PDF is one of the available delivery options FAXCOM supports.
The appropriate FAXCOM "Route ID" associated with a user’s mailbox is configured to deliver faxes to that mailbox. For example, in the FAXCOM Suite for Windows application, you could configure a mailbox user’s Route ID to be a specific fax port associated with a specific FAXCOM Server.
In the FAXCOM Suite for Windows application, on the "User List" dialog box that opens for a selected FAXCOM Queue, the "Enable passwords for User Type fax mailboxes" box is not checked. Enabling FAXCOM user type passwords prevents CAPSYS CAPTURE Process Manager and the CAPSYS CAPTURE Service from accessing a User type mailbox.